Refund policy
Returns & Refunds
All plans are printed to order from the files you provide. Because of this, we are unable to accept returns or offer refunds for plans where the order has been printed correctly and matches your submitted artwork.
If there is a problem with your order due to an error on our part, such as:
- the wrong file being printed
- the incorrect paper size or finish being supplied
- poor print quality
- damage that occurred before delivery
please contact us within 7 days of receiving your order. We may ask for photographs of the issue so we can investigate.
If we confirm the problem is our responsibility, we will, at our discretion, reprint the order or provide a full or partial refund.
Please check your files carefully before placing your order. We cannot accept responsibility for errors contained within the artwork you supply, including incorrect page sizes, scale, colours, spelling, line weights or low resolution files.
If you need to report a problem with your order, please contact us:
Email: Chat@thatcopyshop.com
Telephone: 01275 342123
Nothing in this policy affects your statutory rights. Under UK consumer law, goods made to a customer's specification or clearly personalised are generally exempt from the standard 14 day cancellation period. However, you remain entitled to a remedy if your order is faulty, not as described or not produced with reasonable care and skill.